Odoo Support
Odoo support from real people who understand your business—helping your team solve problems, stay productive, and get more from Odoo every day.
Sometimes You Just Need Someone Who Knows Odoo
Your Odoo system may be live, but questions don't stop after implementation.
A user can't complete a process. A configuration was changed. Inventory isn't behaving as expected. A new employee needs training. Your workflow has changed. Or maybe everyone knows there must be a better way to do something — but no one knows how to configure it.
That's where BK Touch comes in.
We become an extension of your team, giving your employees someone they can turn to when they need help using, troubleshooting or improving Odoo.
We're here to help
BK Touch provides reliable, hands-on Odoo support to keep your business running smoothly long after go-live. From troubleshooting and user assistance to configuration changes, workflow improvements, and ongoing optimization, our team works with you to resolve issues quickly and adapt Odoo as your business evolves. We’re not just here to fix problems—we’re your long-term technology partner, helping you get more value from Odoo every day.
Need Something New? We Can Help With That Too.
Support is designed to keep your existing Odoo environment running smoothly. If you need a new module, integration, customization, major workflow redesign or new business process, our implementation team can scope it as a separate project.
Odoo Help & Troubleshooting
Something not working the way you expect? We help diagnose issues, correct configurations and get your team moving again.Remote Support
Get help by phone or secure remote connection without waiting for an onsite visit.
On-site Support
For situations that benefit from being there in person, we can work directly with your team at your location.*
Training & User Guides
Train new employees, refresh existing users and document your workflows with practical SOP-style guides built around the way your business actually uses Odoo.What Can We Help With?
From a quick question to an ongoing operational issue, our team can help you with the day-to-day challenges of running your business on Odoo.
User Questions & How-To Help
Help employees understand how to complete everyday tasks in Odoo.
Troubleshooting
Diagnose unexpected behavior, errors and workflow issues.
Configuration Assistance
Correct or adjust settings as your operational needs change.
Accounting Support
Help users understand Odoo accounting workflows, invoicing, payments and configuration.
Inventory & Barcode Support
Troubleshoot receiving, transfers, inventory adjustments, barcode workflows and warehouse processes.
Sales & CRM Support
Help your team work more effectively with leads, quotations, customers and sales workflows.
Manufacturing Support
Assist users with bills of materials, manufacturing orders, work centers and related workflows.
POS & Retail Support
Support day-to-day Odoo Point of Sale, kiosk and retail operations.
Employee Training
Train new employees or provide refresher sessions for existing users.
Workflow Optimization
Identify better ways to use standard Odoo functionality as your business evolves.
SOP & User Guides
Create step-by-step documentation tailored to your company's processes.
Our process in four easy steps
1
Contact Us
Reach out by phone, email, or through our support channel whenever your team needs help with Odoo.
2
Tell Us What's Happening
Let us know what you're trying to do, what isn't working, or where your team is getting stuck. Screenshots, examples, and a quick explanation help us understand the issue faster.
3
We Connect & Help
Our team reviews the issue and works with you remotely, by phone, or onsite when needed. We help troubleshoot, explain the workflow, adjust configuration, or guide your team through the solution.
4
Get Back to Work
Once the issue is resolved, your team can continue working with confidence. If needed, we'll also explain what happened and recommend ways to prevent the same issue from happening again.
Choose the Support That Fits Your Business
Whether you need occasional help or ongoing access to an Odoo expert, choose the support model that works best for your team.
Support Retainer
Our Support Retainer gives you a bank of prepaid support hours to use whenever your team needs help. Whether it’s troubleshooting, configuration changes, user assistance, training, or system improvements, simply reach out to BK Touch and the time used is deducted from your available balance.
It’s a flexible, pay-as-you-need-it option that gives you access to experienced Odoo support without the commitment of a monthly subscription.
Support Subscription
No Tracking Hours. No Counting Minutes. Just Get the Help You Need.
With our Unlimited Odoo Support plan, your team can reach out whenever questions or issues come up—without worrying about how much support time is left. Get ongoing access to Odoo expertise for troubleshooting, guidance, configuration assistance, training, and everyday support.
Support Retainer
Prepay as much as you need. When you run low, we will remind you to top-up.
- Prepaid Support Hours – Purchase a block of hours in advance, support time is billed in convenient 15-minute increments, so you only use your retainer hours for the time you actually need.
- Flexible Support – Troubleshooting, repair misconfiguration, training, and user assistance
- Remote or Onsite Support * – Get help in the way that works best for your team
- No new features or customization
Unlimited Support Subscription
Annual Plan
Get unlimited access to BK Touch’s Odoo support team for one predictable monthly fee, whenever your team needs help.
Subscribe to Annual Support Plan- Unlimited Support Requests – Get help whenever your team needs it
- Predictable Monthly Cost – Simple budgeting with no hourly billing
- Remote Support – Assistance by phone and remote desktop
- Flexible Support – Troubleshooting, repair misconfiguration, training, and user assistance
- 10% Discount on implementation projects
- No new features or customization
- Onsite Support is not included
Unlimited Support Subscription
Monthly Plan
Get unlimited access to BK Touch’s Odoo support team for one predictable monthly fee, whenever your team needs help.
Subscribe to Monthly Support Plan- Unlimited Support Requests – Get help whenever your team needs it
- Predictable Monthly Cost – Simple budgeting with no hourly billing
- Remote Support – Assistance by phone and remote desktop
- Flexible Support – Troubleshooting, repair misconfiguration, training, and user assistance
- 10% Discount on implementation projects
- No new features or customization
- Onsite Support is not included
Frequently asked questions
Here are some common questions about our support.
No. You do not need to be an existing BK Touch customer to use our Odoo support services. We can help businesses that implemented Odoo themselves, worked with another partner, or inherited an existing Odoo environment.
Yes. We can support Odoo environments implemented by another partner or internal team. We may first review your current configuration, customizations, integrations, and workflows so we understand your setup before making changes.
We support a wide range of standard Odoo applications, including Accounting, Sales, CRM, Inventory, Barcode, Purchase, Manufacturing, Point of Sale, Website, eCommerce, Helpdesk, Project, and more.
For highly customized modules or third-party integrations, we may need to review the solution first to determine the best way to support it.
Support is focused on helping you use, troubleshoot, configure, and improve your existing Odoo environment.
Examples include resolving user issues, answering how-to questions, adjusting settings, training employees, and improving existing workflows.
Implementation work generally includes larger changes such as deploying new modules, designing new business processes, major data migration, integrations, custom development, or significant system redesign. These are typically scoped as separate projects.
Yes. Our unlimited support plan is designed for businesses that want ongoing access to our Odoo support team without tracking every support request by the hour.
Unlimited support applies to normal day-to-day support within your existing Odoo environment. New implementations, major projects, custom development, integrations, and substantial new functionality are outside the scope of the unlimited support plan and would be quoted separately.
Subscribers to our Unlimited Support Subscription are eligible for a 10% discount on implementation projects..
Yes. Onsite support is available when the situation benefits from having someone physically present with your team.
This may be useful for employee training, workflow reviews, go-live assistance, warehouse or retail operations, or issues that are difficult to resolve remotely. Travel time and expenses may apply depending on location.
Retainer support is deducted from your prepaid support balance based on the time spent assisting your team.
Support is billed in 15-minute increments, so you only use the time required for each support request.
Yes. We can provide practical Odoo training for new employees as well as refresher training for existing users.
Training can be tailored to each employee's role and the specific workflows they use, helping them learn the parts of Odoo that are most relevant to their day-to-day responsibilities.
Yes. We can create step-by-step SOP-style user guides based on your company's actual Odoo workflows.
These guides can help standardize processes, speed up employee onboarding, reduce repeated questions, and give your team an internal reference for everyday tasks.
Unused retainer hours do not expire while your support account remains active.
We aim to respond to support requests as quickly as possible during normal business hours, with priority given to issues that are preventing your team from operating.
Response times may vary depending on the issue, support plan, and current support volume.