Odoo Support
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BK Touch provides reliable, hands-on Odoo support to keep your business running smoothly long after go-live. From troubleshooting and user assistance to configuration changes, workflow improvements, integrations, and ongoing optimization, our team works with you to resolve issues quickly and adapt Odoo as your business evolves. We’re not just here to fix problems—we’re your long-term technology partner, helping you get more value from Odoo every day.
Remote Support
BK Touch provides convenient remote Odoo support by phone and secure remote desktop, allowing our team to troubleshoot issues, assist users, adjust configurations, and resolve problems quickly—wherever you are.
On-site Support
BK Touch provides hands-on onsite Odoo support when you need help at your location. Our team can work directly with your staff to troubleshoot issues, optimize workflows, configure systems, provide training, and support critical operations—right where your business happens.
Hands-on Training
Whether you’re onboarding new employees or refreshing the skills of your existing team, BK Touch provides hands-on Odoo training tailored to your workflows. We help your staff build the practical knowledge and confidence they need to use Odoo effectively in their day-to-day work.
User Guides
BK Touch provides SOP-style user guides with clear, step-by-step instructions tailored to your Odoo workflows. These easy-to-follow guides give employees a reliable reference for completing everyday tasks correctly and consistently, reducing errors and making training and onboarding easier.
Our Support Options
BK Touch offers two flexible Odoo support options to fit the way your business operates. Choose our Support Retainer for prepaid support hours you can use whenever assistance, training, troubleshooting, or system changes are needed. For businesses that want ongoing peace of mind, our Support Subscription provides continuous access to our support team for a predictable monthly fee—so your team always has someone to turn to when they need help.
Support Retainer
Our Support Retainer gives you a bank of prepaid support hours that can be used whenever you need help. Simply contact BK Touch for troubleshooting, configuration changes, user assistance, training, or system improvements, and the time used is deducted from your available balance. It’s a flexible, pay-as-you-need-it option without committing to a monthly support subscription.
Support Subscription
Our Unlimited Support Subscription provides ongoing access to BK Touch’s Odoo support team for a predictable monthly fee. Your team can reach out whenever they need help with troubleshooting, how-to questions, user assistance, training, or day-to-day Odoo guidance—without worrying about tracking support hours. It’s ideal for businesses that want dependable, continuous support and peace of mind.
Support Retainer
Prepay as much as you need. When you run low, we will remind you to top-up.
- Prepaid Support Hours – Purchase a block of hours in advance, support time is billed in convenient 15-minute increments, so you only use your retainer hours for the time you actually need.
- Flexible Support – Troubleshooting, repair misconfiguration, training, and user assistance
- Remote or Onsite Support * – Get help in the way that works best for your team
- No new features or customization
Unlimited Support Subscription
Annual Plan
Get unlimited access to BK Touch’s Odoo support team for one predictable monthly fee, whenever your team needs help.
Subscribe to Annual Support Plan- Unlimited Support Requests – Get help whenever your team needs it
- Predictable Monthly Cost – Simple budgeting with no hourly billing
- Remote Support – Assistance by phone and remote desktop
- Flexible Support – Troubleshooting, repair misconfiguration, training, and user assistance
- 10% Discount on implementation projects
- No new features or customization
- Onsite Support is not included
Unlimited Support Subscription
Monthly Plan
Get unlimited access to BK Touch’s Odoo support team for one predictable monthly fee, whenever your team needs help.
Subscribe to Monthly Supprt Plan- Unlimited Support Requests – Get help whenever your team needs it
- Predictable Monthly Cost – Simple budgeting with no hourly billing
- Remote Support – Assistance by phone and remote desktop
- Flexible Support – Troubleshooting, repair misconfiguration, training, and user assistance
- 10% Discount on implementation projects
- No new features or customization
- Onsite Support is not included